FAQ

>>> Is it legal to buy seeds?

Pyramid Seeds works within a legal framework in Spain, where the purchase of cannabis seeds is legal, in countries such as Italy, Holland, England, Austria, Ireland, Russia, Switzerland, Scotland, Belgium, Poland, etc. The possession of hemp seeds in Spain is not considered as a crime (Vienna Convention of 1961).
The cultivation of cannabis can be subject to administrative and penal sanctions (Article 25.1 of the Organic Law on the Protection of Public Safety and Article 368 of the Penal Code). Legislation varies from country to country, therefore you should inform yourself about local regulations before making a purchase. It is illegal to germinate it in any country. Pyramid Seeds sells seeds with the condition that they are not to be germinated.
It is illegal to germinate the seeds in many countries and can be subject to criminal sanctions, for this reason we insist that it is important that our customers should inform themselves about the local norms and the legislation in their country before making their purchase, for details please consult our legal note.
Pyramid Seeds sells its seeds firmly believing that the law in different countries all over the world will be favorable for the medical use of cannabis in the nearest future, so that all our customers can cultivate them.


>>> How should I germinate my seeds?

We must remind you once more of the importance of informing yourselves of the laws in your country and acting according to them, perhaps you should wait until they change a little and it is legal to cultivate your seeds for personal use. Only in this case the Pyramid Seeds team recommends the germination method with two plates and napkins.
At Pyramid Seeds we send our seeds under the Terms and Conditions and certain limitations of liability to the misuse of third parties. We do not authorize third parties to distribute or use Pyramid Seeds’ seeds in countries where trade of cannabis seeds is illegal. Anyone who buys our seeds is responsible for their own actions.


>>> What can I do if my seeds do not germinate?

In the event that the laws change and in your country it is legal to germinate the seeds, if your seeds do not germinate and you have used the germination method that we recommend, we will replace them as long as they are from our bank Pyramid Seeds and you have the proof (save the packaging or purchase invoice) and photos of the germination process, you can fill in the reclamation form in our Returns section and we will contact you to evaluate the case. Remember that you must provide all the evidence to show that the seeds did not germinate following the method that we recommend.
After the germination, in all growing live of the plant we can not have any replace, because is a life organism and they have to many factors to fail.

>>> How long does it take to send an order?

All orders start to be processed, packed and shipped on the next business day after payment confirmation. Throughout the process of your purchase you will receive confirmation emails from our store, and you will be informed when your order is shipped from our warehouse. You will receive the tracking number of your parcel.


>>> What should I do? My order hasn’t arrived yet.

You can constantly check the status of your order using the tracking number that we send to your email when it is shipped. Once it leaves Spain and arrives at your country, using the same tracking number you can track it on the website of your local post office in your country.
If according to tracking information your order is already in your country, and is in distribution, but the estimated delivery time has passed, you can contact the main post office in your location to request delivery, you only need a tracking number for it.
If your order has not been delivered for any reason and has been returned, we should wait for it to arrive at our warehouse again to find it out why the delivery failed and then we will contact you to verify the information and send the parcel back. In some cases the payment of the second shipment fee should be paid by the customer, please see our section of Shipments and Returns.


In case if you have any concerns, do not hesitate to contact us by sending an email to soporte@pyramidseeds.com